Outages, Faults & Emergencies
How do I report a power outage or fault?
Select “Report Outage” or “Report a Fault” on our website or the EKO POWER app. You will receive a reference number, which you can use to track progress until the fault is resolved. You can also call Customer Care on 0708 067 1170 or 0700 123 5666, available 24 hours a day, 7 days a week.
For Safety and Emergency issues, select “Report Safety Issues” on our website to complete the form.
What should I do if I see a fallen cable or damaged equipment?
Stay at least 10 metres away and keep others away. Do not touch the cable or anything in contact with it. Call our emergency line on 08000033333 immediately.
How do I stay safe around our power lines and equipment?
- Do not build, extend, or plant trees under or near power lines. All structures must stay outside the Right of Way.
- Do not climb poles, transformers, or substation fences.
- Do not tamper with meters, cables, or connections. Only authorised EKO POWER staff may work on our network.
- Report exposed wires, sparks, or leaning poles to us immediately.
More safety guidance is available under the “Safety” tab on our website.
Tokens & Meters
How do I get a prepaid meter?
Apply through the EKO POWER app, or select “Get a Meter” on our website.
How do I buy and load electricity tokens?
Buy tokens on the EKO POWER app, on our website, or through other approved vending channels. On the app, you can also load tokens to your meter remotely from your phone.
What is a KCT and when do I need one?
A Key Change Token (KCT) updates your meter’s settings so it can keep accepting tokens after a change, such as a tariff update. If your meter rejects a valid token, you may need a KCT. Generate yours with the “KCT Token” tool on our website or in the app.
Billing & Payments
How can I pay my bill?
Pay online on our website, on the EKO POWER app, or at any of our approved Payment partners.
How can I view my bill or account statement?
Log in on our website or the app to see your current bill, past statements, and account details.
How do I know my tariff band?
Your tariff band is shown on your bill and in your account on the app.
Why am I receiving an estimated bill?
Customers without a meter are billed using approved estimated billing method. To move off estimated billing, apply for a prepaid meter.
New Connections
How do I apply for a new connection?
For a new residential or commercial property, go to “New Connections” on our website to start your application.
EKO POWER App
What can I do on the EKO POWER app?
- Buy tokens and pay bills
- Load tokens to your meter remotely
- Generate a Key Change Token (KCT)
- Report faults and track their resolution
- View past statements and account details
Where can I download the app?
The EKO POWER app is available on Google Play and the Apple App Store.
Customer Care & Complaints
How do I contact Customer Care?
- Phone: 0708 067 1170, 0700 123 5666
- Email: customerexperience@ekopowerlimited.com
- Social media: IG: @ekopower, Twitter:@ekopower, Linkedin: @eko-power-ltd
- Linktree: https://linktr.ee/ekopowerltd
Our Customer Care Centres in our 11 business districts are open Monday to Friday, 8:00 AM to 5:00 PM.
How do I make a complaint?
Select “Register Your Complaint” on our website or app. Our team will respond within 2 hrs.
How can I report illegal connections, vandalism, or staff misconduct?
Use our Whistleblowing channel at whistleblower@ekepowerlimited.comor fraudwatch@ekopowerlimited.com or 08000033333. You do not need to give your name.
About EKO POWER
Who is EKO POWER?
EKO POWER (Eko Power Limited) distributes electricity to over 700,000 homes, businesses, and institutions across 11 business districts in Lagos. Eko Power Limited is the licensed successor to Eko Electricity Distribution Plc.
Is EKO POWER licensed and regulated?
Yes. We are licensed and regulated by the Lagos State Electricity Regulatory Commission (LASERC).
Where is your head office?
24/25 Marina Road, Lagos Island, Lagos.
DISREP Metering Intervention
About DISREP
DISREP is a metering intervention rolled out by EKO POWER to close the metering gap and end estimated billing for eligible customers within our network, at no cost whatsoever. This scheme runs alongside the Meter Asset Provider (MAP) scheme. While MAP requires upfront payment to accredited vendors, DISREP is fully free.
Who Is Eligible?
This scheme is strictly for existing EKO POWER customers already registered within our network, under two categories:
- Category A — Replacement: Customers whose current prepaid meters are faulty or defective.
- Category B — Migration: Customers currently on postpaid (estimated) billing who wish to migrate to prepaid.
This scheme is for existing customers only. New service connections are managed separately through our standard new-connection process.
What You Enjoy
- No More Estimated Billing — pay before you use
- 100% Free — meter, accessories, and installation at no cost
- Smart & Transparent — monitor and manage your consumption in real time
- Accurate Billing You Can Trust — no more billing disputes
- Convenient Recharge — vend anytime via approved channels
How to Apply (3 Easy Steps)
Step 1 — Visit the CAIMS Portal
caims.ekedp.com/new-connection/ekedp/register
Step 2 — Complete Your Application
Fill out the registration form and select your category — Replacement or Migration.
Step 3 — Submit and Await Confirmation
Our metering team will verify your details and contact you for scheduling and installation.
No agent or staff is authorized to collect cash on behalf of EKO POWER for DISREP.
Fraud Alert
BEWARE — DISREP METERS ARE FREE
EKO POWER has not authorized anyone to collect money for DISREP meters. Do not pay cash to any staff, agent, or third party for this scheme. If anyone requests payment, please report it immediately through our official customer-care channels or your nearest EKO POWER district office. All official communication will come from EKO POWER official channels only.
DISREP FAQ
Do I need to pay for a DISREP meter?
No. The meter, its accessories, and installation are completely free of charge.
What is the difference between MAP and DISREP?
MAP is a paid metering option where customers pay accredited Meter Asset Providers upfront. DISREP is a free metering intervention for eligible existing customers.
I am a new customer. Can I apply for DISREP?
No. DISREP is for existing EKO POWER customers only. New customers should apply through the standard New Connection process.
How long will it take after I apply?
After you apply on the CAIMS portal, your details will be verified. If eligible, you will be scheduled for metering by our technical team.